Question 1

What's the difference between the Individual and Family plan?

Accepted Answer

The Individual plan is $139/mo and includes 80 lbs of laundry with up to 4 weekly pickups. The Family plan is $189/mo with 120 lbs included — ideal for households with 3+ people. Both plans include free pickup and delivery with 24-hour turnaround in select locations.

Question 2

What happens if I go over my included pounds?

Accepted Answer

Any weight beyond your included pounds is billed at $1.95/lb. You'll see the exact weight and overage on your order summary — no surprises.

Question 3

Do I need a membership?

Accepted Answer

No. You can order anytime with Pay As You Go at $2.95/lb — no commitment, no monthly fee. Membership just gives you a better rate and recurring scheduled pickups.

Question 4

How do I schedule a pickup?

Accepted Answer

Create an account on our website or app, choose your time window, and leave your laundry at the door. Members get automatic recurring pickups on their chosen day.

Question 5

I don't have a laundry bag — how can I send my clothes out?

Accepted Answer

Use any bag you have — a tote, a duffel, even a garbage bag. We'll provide a reusable laundry bag with your first order.

Question 6

How will I know when my driver is coming?

Accepted Answer

You'll receive a notification with your driver's ETA and a live tracking link when they're on their way, and you can track your order anytime from your account.

Question 7

What if I'm not home during my pickup window?

Accepted Answer

Just leave your laundry outside your door, in the lobby, or with your doorman. Add a note to your order so our driver knows where to find it.

Question 8

What happens if something is damaged, shrunk, or lost?

Accepted Answer

Every order is logged and tracked from pickup to delivery. In the rare case something is damaged or lost, contact us within 48 hours of delivery and we'll make it right.

Question 9

Can I cancel or switch my plan?

Accepted Answer

Yes. You can switch between Individual and Family or cancel your membership anytime from your account dashboard. No cancellation fees, no contract.

Question 10

How does pickup and delivery work?

Accepted Answer

Schedule a pickup online. Our driver collects your laundry from your door, we wash and fold it professionally, and return it within 24 hours.

Question 11

What is the minimum order?

Accepted Answer

The minimum order is $50. There is no minimum weight requirement.

Question 12

How much does delivery cost?

Accepted Answer

Pickup and delivery is always free — no transport fees. You only pay per pound based on your plan.

Question 13

What areas do you serve?

Accepted Answer

We serve Manhattan, Queens, Long Island in New York, and multiple counties in New Jersey including Hudson, Bergen, Essex, Morris, Union, Passaic, and Middlesex counties.

Question 14

What detergents do you use?

Accepted Answer

We use safe, professional-grade laundry soaps and detergents. If you have preferences or allergies, let us know and we will accommodate.

Frequently Asked Questions

Still Have Questions?