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How To Schedule A Pickup or Update Your Payment Details

We strive for a better and easier user experience for all our clients. We have prepared the following guide to explain how to log into our platform, manage your account, update your payment information, and place orders.

The steps are the same if you are on your smartphone or on a computer. If you need further help, do not hesitate to contact us through the chat button on this page.

Log Into Your Account or Create a New Account

Your online account is always attached to your  phone number and address.

To log into your account or create a new account, the process is the same.

  1. Visit this link to start
  2. Click Search Address

Verifying Your Phone Number

Since your account will be attached to your mobile number, it is important that you have your phone near you while scheduling pickups or updating your account information.

  1. Add your Phone Number in the indicated fields
  2. Click Send Verification Code
  3. You will receive the verification code on your phone within a few seconds. Once the code is received, type it in the indicated field
  4. Confirm your address and add details as necessary. E.g.: Apt 102. You can also choose if you want us to leave your clean laundry at your door in case you are not home. Click Save & Continue.
  5. You have now successfully logged into your account

Scheduling Your Pickup

Please follow the steps below:

  1. Click on the New order button
  2. Choose Dry Cleaning Laundry, or both and click SELECT
  3. Select your pickup day
  4. Click Schedule pickup & delivery
  5. Opt-in or Opt-out of recurring orders. To opt-out, simply click Not now. To opt-in, choose the desired frequency and click Apply

Pickup Details

Here you’ll set up your pickup and laundry preferences.

  1. Check if the desired service(s) are correct
  2. Confirm your selection of Pay as You Go or Weekly pickup
  3. Choose how many bags of laundry you have
  4. Click My Care Preferences to select options such as the type of fabric softener you prefer, bleach choices, brand of detergent and more
  5. Click Save Preferences at the bottom of this screen, then click NEXT to review your pickup order

Review and Submit Your Pickup Order | Update Your Payment Info

  1. At this screen you can review your details
  2. Add your payment method (and promo code if you have one!)
  3. If everything is correct, click SUBMIT ORDER.
  4. You’re all set! Your laundry pickup and delivery has been scheduled, and you will receive a confirmation message

Managing Your Recurring Pickups

You can easily manage your recurring pickup orders. There is full flexibility to change dates, skip weeks you’re out of town, edit laundry preferences, etc. 

  1. At any time after logging in, click on the 3 horizontal lines on the top left to open your account menu
  2. From there you can manage your recurring pickup orders and make any changes desired